Support & Troubleshooting

Most of the time this is not an app issue. The most common causes are slow/unstable internet or the stability of your playlist's server.

Test your internet speed, restart your router and, if possible, use a wired (Ethernet) connection. Channel stability is the responsibility of your playlist provider.

Check that your playlist is active and working, with no connection limit reached. Confirm the link is correct and prefer HLS output (output=m3u8).

For privacy reasons we do not have access to playlist content and do not provide support on it.

The MAC is unique to each device and cannot be changed manually. Some TVs have two MACs (one for Wi-Fi and one for Ethernet); switching connection type and restarting the app may use the second MAC.

If your playlist/provider offers EPG in XMLTV format, the guide works in the app. If the provider has no EPG, the guide won't be shown.

If you have already activated, have a valid playlist and stable internet, contact our support with your MAC so we can check your activation status.